Drives advancement of fleet performance management solutions with GreenRoad, and offers enhanced augmented reality service solutions with Fieldbit
On a mission to extend the definition of field service management, ClickSoftware, the leading provider of field service management software, announced two strategic technology partnerships expected to bring new capabilities to its cloud-based Service Edge platform. Service-first businesses have reached a tipping point as the customer demand for fast, friendly, proactive, real-time communication now has to happen without increasing cost or sacrificing quality. These partnerships help ClickSoftware’s customers do just that. They can improve the reach of seasoned technicians beyond their geographic location to improve service outcomes, and reduce traffic incidents that can interfere with timely completion of service work.
Partnering with GreenRoad will enable ClickSoftware to help customers prioritize fleet safety, at the individual vehicle level, by tracking over 150 safety, geographic and behavioral factors with analysis and reporting happening in real time. Fieldbit’s service-centric augmented reality solution enables experienced engineers to support field technicians with real-time collaboration without the need to travel.