Marketplaces have to do more than just connect one side of a platform to another. They have to solve a problem, eliminate a friction — in other words, add real value to both sides — in order to ignite.
Governance plays a key role in establishing the trust that serves as the cornerstone of that value equation. It’s also something that matchmakers often overlook or even take for granted.
With more than 10 years as a hyperlocal matchmaker of consumers and businesses, Delivery.com has evolved from just another platform that connects consumers with merchants to one that has seemingly cracked the code on establishing the trust that can be parlayed into value for both sides. Merchants are able to reach a whole new set of customers they would have otherwise not had access to, while customers can be confident that the merchants they are being connected with are held to a particular standard of service.