The CEO of a wildly successful freelancing platform that raised $30 million in three years revealed that he personally drove to a customer’s home when they forgot their password, and offered to babysit another customer’s child so she could go to work.
Oz Alon, a former bar owner who founded HoneyBook in 2013 with his wife, a UX designer, revealed that the reason his company was able to grow from 5 to 120 full time employees in two years was providing a level of customer service that would be unthinkable to most startups.
